Shipping Policy

Shipping Policy

 Shipping Policy:

All orders will be delivered by a carrier of Discount Fireplace Outlet’s (DFO’s) choosing.


Free Shipping for all qualifying orders over $100*

*The following exclusions apply:

-oversized items

-expedited shipping

-outside the continental US (HI/AK)

-customer directed shipping method


Orders shipped via common carrier include standard curbside delivery with liftgate service.  The freight company will contact the customer to schedule a delivery time.  It is important to provide a good phone number to avoid delays.  Upon delivery, the driver will remove the item from the truck, but it is the customer’s responsibility to bring the item(s) onto the property.


Ground Service Deliveries:

If you receive your product via USPS, FedEx, UPS or other traditional service you have two (2) business days to call us to report any damage to the delivery.  

Freight Deliveries:

If you receive your product via freight delivery and authorize the freight company to deliver your shipment without a signature you are accepting your shipment in “good condition” and DFO is not responsible for any damage claims.

If you receive your product via freight delivery you, or an authorized representative, should be present to accept the delivery and should inspect the delivery according to the following guidance;

  • Compare the number of items in the shipment and to the bill of lading.  If all of the items are not present note that on the delivery ticket. (i.e. 3 of 4 items delivered).  Call DFO to report the missing items immediately.

  • Inspect all of the packages for any external damage.

  • If any damage is visible, even a crushed corner or slight tear in a box, open the packaging and inspect all items for damage.

  • Any visible damage needs to be noted on the delivery ticket by writing the word DAMAGED with a description of the damage, e.g. "shrink wrap torn, missing in areas".

Inspect all of the packages for any concealed damage.

  • It is important to open and inspect every item in your shipment to check for any concealed damage.

  • If the there is no visible damage on the packaging, you may sign for the shipment and write “pending inspection” on the receipt.

  • Concealed damage needs to be reported to DFO within two (2) business days of shipment delivery.

Any delivery signed for without noting any damages on the delivery paperwork provided by the driver will become the responsibility of the purchaser and will be considered to be delivered in good condition.

In the event of minor scrapes with no physical damage where paint has been removed, DFO may elect to send touch up paint to repair the damage. 

In the event of a specific part being broken or bent DFO may elect to send a replacement part only, with the repairs to be completed by purchaser.  

Liability after delivery

DFO is not responsible for any damage which occurs to products during the unpacking or installation process (i.e. drops, scratches, dings).  Please take the time to carefully remove your items from their packages.  

DFO will not be held responsible for any damage to persons or property which occurs due to incorrect installation of products.  

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